Frequently Asked Questions
Can't find your answer? Call 0450 960 543 or send us a message.
Showroom & pickup
Delivery
Products & tiles
Quotes & trade
Returns
Where are you?
What are your hours?
Appointments are Monday to Saturday, 4:30 pm to 9 pm. We're closed on Sunday.
Can I just drop in to the showroom?
No, the showroom is open by appointment only. Book a showroom visit online or call 0450 960 543. Tell us what you'd like to see so we can have it ready.
Can I pick up my order?
Yes. Choose pickup at checkout. Wait until we tell you your order is ready, then book a pickup time and bring your order number.
Do you offer free shipping?
No. Shipping is worked out by weight at checkout, and free pickup from our Maddington showroom is available. Small items like tapware, shower heads and sets, towel rails and accessories post anywhere in Australia by tracked Australia Post, priced by parcel weight: up to 250 g $9.95, 500 g $11.95, 1 kg $15, 3 kg $20, 5 kg $24.95, heavier parcels by weight. Basins, mirrors and sinks go the same way. Toilets, baths, vanities, shower screens and tiles are Perth metro delivery or pickup only; outside Perth, contact us for a freight quote.
Do you deliver?
Yes. Tiles and large items are delivered across the Perth metro area, and small items ship anywhere in Australia. Delivery options for your address show at checkout. If you can't see one, contact us for a freight quote. We also ship small items to New Zealand, the US, the UK and the UAE. See Delivery & Pickup and our Shipping Policy.
Do you deliver tiles outside Perth?
Tiles are delivered within the Perth metro area only, or you can pick them up from our Maddington showroom. Small bathroom items like tapware and accessories post Australia-wide from $9.95.
Is everything in stock?
Not always. Some products are ordered in from the supplier. If you need something by a certain date, call us to check before you order.
How much tile should I order?
Measure the area in square metres and add 10% for cuts and breakages (15–20% for herringbone or diagonal layouts). Every tile page has a calculator that sets the quantity for you.
Where do I find sizes and specs?
On each product page, under Specifications. If something you need isn't listed, call us and we'll check with the supplier.
What warranty do products come with?
Products come with the manufacturer's warranty, plus your rights under the Australian Consumer Law. See Care & Warranty.
How do I get a tiling quote?
Fill in the quote form with your suburb, the type of work, rough size and when you want it done. Or just call us.
Do you do the renovation as well as supply?
Yes. Our team handles full bathroom renovations, kitchen and laundry work, tiling and waterproofing repairs across Perth, starting with a free measure and quote. See our services.
How do I get trade pricing?
Apply for a trade account with your ABN and trade details. Once approved, log in with the same email and your trade discount comes off in the cart.
Can I return something?
Change-of-mind returns are accepted within 30 days of receiving your order for unused products in original packaging. A restocking fee applies. See our Refund Policy for the full details.
What if something arrives damaged or faulty?
Contact us with your order number and photos as soon as possible. Faulty, damaged or incorrect products are covered under the Australian Consumer Law, and restocking fees never apply to them. See our Refund Policy.