Shipping policy

Last updated: 11 October 2026

This policy explains how Excellent Tiling Services Pty Ltd (ABN 63 150 082 054) ("ETS", "we", "us") dispatches and delivers orders placed through excellenttilingservices.com.

Where we deliver

We deliver across Australia. Small items can also be shipped to New Zealand, the United States, the United Kingdom and the United Arab Emirates (see International shipping below). Our fulfilment location is in Maddington, Western Australia.

Product availability and dispatch

Some products are held in stock by ETS. Others need to be ordered in from, or collected from, our suppliers before they can be dispatched. Because of this, product availability and dispatch timing can vary from product to product and from order to order.

If your order includes a mix of products, some items may be ready before others. If there is a delay with any part of your order, we will aim to let you know as soon as we can.

How each type of product is delivered

How your order is delivered, and what it costs, depends on the products in it. The options and charges for your order and address are always shown at checkout before you pay.

Free standard shipping on orders of $180 or more

Orders of $180 or more that can be posted ship free anywhere in Australia by tracked Australia Post standard parcel. The free option appears at checkout alongside the weight-based rates below. It does not apply to freight-quote items, to Perth local delivery of tiles and large items, or to international orders. Perth local delivery is free within 30 km of Maddington on orders of $2,000 or more.

Small bathroom items: Australia-wide, from $15

Tapware (basin, wall and sink mixers, spouts), shower heads, arms and shower sets, towel rails, hooks, toilet roll holders, soap and shelf holders, toilet brush holders, silicone, grout, tools and similar small boxed items ship anywhere in Australia by tracked Australia Post. The charge is based on the total weight of these items:

• up to 1 kg: $15

• 1 to 3 kg: $20

• 3 to 5 kg: $29

• 5 to 10 kg: $39

• 10 to 22 kg: $59

• 22 to 44 kg (2 boxes): $109

• 44 to 100 kg (3 to 4 boxes): $179

Bulky parcels: Australia Post, priced by weight

Basins, mirrors and mirror cabinets, kitchen sinks, freestanding bath spouts and mixers, niche boxes, floor wastes and some hardware items are also sent by Australia Post tracked parcel, using the same weight-based charges above. Orders over 100 kg cannot be posted; please contact us for a quote.

Chemicals and dangerous goods

Some primers and acid-based cleaners are classed as dangerous goods. They are sent within Australia by road (Australia Post Parcel Post) only and cannot be sent by Express Post. They cannot be sent overseas by Australia Post; for overseas orders choose Freight quote at checkout. Large containers (such as 20 L) are available for Perth local delivery or pickup only.

Large items and tiles: Perth metro delivery or pickup

Tiles, 2.5 m and 3 m trims, baths, toilets, vanities, tallboys, shower screens, large mirrors and mirror cabinets, long linear drains, large tile cutters and mixers and other large, heavy or fragile items are delivered locally by us, or can be collected from Maddington. Local delivery is charged by distance from Maddington:

• within 30 km of Maddington: $95, free on orders of $2,000 or more (shown at checkout as Perth metro delivery for Western Australian addresses; minimum order $150)

• 30 to 50 km from Maddington: $160, choose Freight quote at checkout and we email the delivery invoice before dispatch

For addresses outside the Perth metro area, including regional Western Australia and the other states, choose Freight quote at checkout (see below).

Freight quote (large items outside Perth and heavy orders)

Some orders can't be priced automatically, for example tiles and other large items going outside the Perth metro area or overseas, chemicals and dangerous goods going overseas, Australia Post orders over 100 kg, and international orders over 20 kg. For these orders you can choose Freight quote at checkout. It shows as $0 and works like this:

• you pay for your products at checkout;

• we arrange freight and email you an invoice for the delivery charge;

• we dispatch your order once the freight invoice is paid; and

• if you decide not to go ahead with the freight price, let us know and we will cancel your order and refund you in full.

If your order mixes freight-quote items with items that can be posted, the shipping charge shown at checkout covers the posted items only, and the freight for the other items is quoted separately.

If no suitable delivery option is shown for your order, please contact us before placing it. For some orders we may contact you directly to confirm delivery details or arrangements, for example where an order includes large, heavy or fragile items, or where the delivery address is in a regional or remote area.

International shipping

Small items (such as tapware, shower sets, towel rails and accessories) can be shipped to New Zealand, the United States, the United Kingdom and the United Arab Emirates by tracked Australia Post International. The charge is based on the total weight of the order and is shown at checkout:

• New Zealand: $34 up to 1 kg, $49 to 2 kg, $59 to 3 kg, $79 to 5 kg, $99 to 7 kg, $129 to 10 kg, $184 to 15 kg, $234 to 20 kg

• United States: $49 up to 1 kg, $79 to 2 kg, $94 to 3 kg, $124 to 5 kg, $159 to 7 kg, $204 to 10 kg, $284 to 15 kg, $364 to 20 kg

• United Kingdom: $54 up to 1 kg, $84 to 2 kg, $104 to 3 kg, $139 to 5 kg, $174 to 7 kg, $229 to 10 kg, $319 to 15 kg, $409 to 20 kg

• United Arab Emirates: $69 up to 1 kg, $104 to 2 kg, $129 to 3 kg, $179 to 5 kg, $229 to 7 kg, $299 to 10 kg, $419 to 15 kg, $539 to 20 kg

International orders over 20 kg, tiles and other large items, and chemicals and dangerous goods can choose Freight quote at checkout. These usually travel by international freight rather than Australia Post. Chemicals and dangerous goods must go with a licensed dangerous goods carrier, which can be expensive, and some products may not be able to be sent to some countries; if so, we will let you know and refund you in full.

Prices are charged in Australian dollars. Australian GST is not charged on international orders. Any import duties, taxes or fees charged by the destination country are payable by the customer on delivery and are not included in the price or the shipping charge.

Delivery timeframes

Any dispatch or delivery timeframe we provide, whether at checkout, by email, by phone or on our website, is an estimate only. Actual timing can depend on supplier availability, freight carrier schedules, customs clearance for international orders, your location, weather and other factors outside our control.

Free local pickup (Maddington)

You can choose free local pickup at checkout and collect your order from 17A Olga Road, Maddington WA 6109. Our premises are open by appointment only, Monday to Saturday from 4:30 pm to 9 pm (closed Sunday), so please:

• wait until we have confirmed your order is ready for pickup;

• book a pickup time through our booking page (https://excellenttilingservices.com/pages/book-appointment) or by calling 0450 960 543; and

• bring your order number with you.

For large or heavy items, please bring a suitable vehicle and let us know when you book if you need help loading.

Large, heavy and fragile items

Tiles, vanities, baths, mirrors, glass, stone and other large, heavy or fragile products may need specialised delivery arrangements. To help your delivery go smoothly and safely:

• provide a complete and accurate delivery address, and a phone number we or the carrier can reach you on;

• tell us at the time of ordering about anything that may affect access, such as stairs, narrow or steep driveways, limited truck access, building site conditions or restricted delivery hours;

• make sure there is a safe, clear and accessible place for the goods to be unloaded; and

• arrange for someone to be available to receive the delivery where required, and to help move heavy items once they have been unloaded.

Drivers may not be able to unload goods where it is unsafe to do so, or where the site cannot be safely accessed. If a delivery cannot be completed for these reasons, we will contact you to discuss alternative arrangements. If those arrangements involve any extra cost, we will discuss this with you before proceeding.

Checking your delivery

Please check your order as soon as possible after it arrives. If anything is damaged, missing or incorrect, please contact us promptly with your order number and clear photos of the products and packaging. Where possible, please note any visible damage on the delivery paperwork. See our Refund Policy (https://excellenttilingservices.com/policies/refund-policy) for more information.

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Contact us

If you have any questions about delivery or collection, please contact us before placing your order.

Excellent Tiling Services Pty Ltd

17A Olga Road, Maddington WA 6109

Email: contactus@excellenttilingservices.com

Phone: 0450 960 543

ABN 63 150 082 054